Vumatel does not care about it's customers!

What appalling service from Vumatel!!! Two weeks waiting for an re-installation. Mind you I am an existing customer who paid for September and now October again but because I moved I have had no internet access for 39 days exactly today. There is no communication from the installers. You call for a follow up but the agents can't really assist we need to wait for the installers/technicians to make contact. I've sent numerous emails that have no response, I've made numerous calls.

The installers made an update on my address (according to the comments made on my profile as per their agents) without even speaking to me which was not even correct. I moved units in the same yard. So it is either they are deceiving their employer to pretend that they have made contact with customers or something else is going here.

At this point I just want a refund and be appointed to a new fibre provider because this really cannot be it.