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Martin B

1 reviews | Active since Feb 2020

12 Feb 2020, 17:08

VUMATEL - Do Not Contract With Them !!!

DO NOT DEAL WITH THIS COMPANY ................

Hereunder detail of the 22nd support ticket opened regarding a fault on the service ... already down for 5 days with absolutely no response or effort to fix the problem.

ANOTHER DAY WITH NO MEANINGFUL RESPONSE AND NO SOLUTION !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have repeatedly reported this problem, ran through the whole check-up procedure with 4 technicians online still with no avail. I am disabled and the fiber is critical for my business, I am losing a huge part of my income as I cannot trade online. Finally last night after another session with a technician, it was established that the problem lies with Vumatel and they need to send a tech out to the site.

This was already established on Monday the 10th but to date with no response whatsoever.

I NEED THIS RESOLVED URGENTLY ==== VUMATEL - REFERENCE NUMBER - ISP 142294 TECHNICAL SUPPORT IS NEEDED ONSITE

URGENT * URGENT * URGENT * URGENT

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