VUMATEL -Dissatisfaction about the quality of service and lack of willingness to assist:

I am extremely disappointed with the service I have received after subscribing to VUMA TEL. Despite paying for the monthly subscription, the quality of service has been subpar.

Firstly, the support team has shown a blatant lack of willingness to assist with the issues I've encountered. Whenever I reach out for help, I am met with unhelpful responses and a clear reluctance to provide any real assistance. This is not the level of service I expected after paying a premium for a subscription.

Secondly, the reasons given for the lack of support are completely unacceptable. Being told that assistance cannot be provided due to "system upgrades" feels like a selfish excuse to avoid addressing customer concerns. Upgrades should enhance the user experience, not serve as a reason to neglect customer support.

I strongly urge VunaTel to reconsider their approach to customer service. Paying subscribers deserve timely and effective support, not excuses and poor service quality. It's been over a month and I still do not have Wifi. Until these issues are addressed, I cannot recommend this service to anyone.

My contact number is ***. My account number is ***.