JC
Jimmy C
1 reviews | Active since Feb 2019
04 Feb 2019, 11:22
Vumatel Disappointment
I signed up with Vox and Vumatel came out to install fibre. There was a small issue regarding which manholes to use. This was eventually cleared up. We were told they had to do another installation but that they would be back next day. They have not been back. I Phoned Vumatel only to be told that due to no available fibre they cancelled the installation. I live in a complex. My neighbours have fibre installed from Vumatel. Vumatel has a box that is not even 10m away from my house in the complex yet they say they cannot connect me. What kind of logic is that???
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Replies (3)
Vumatel's replyOfficial
04 Feb 2019, 13:04Good day
Please accept our sincere apologies for the service you have received. Kindly note that we have escalated your query to our installations team for further assistance.
Regards
The Vuma team
Please accept our sincere apologies for the service you have received. Kindly note that we have escalated your query to our installations team for further assistance.
Regards
The Vuma team
Best regards,
Vumatel's reply04 Feb 2019, 13:04
Official
Good day
Please accept our sincere apologies for the service you have received. Kindly note that we have escalated your query to our installations team for further assistance.
Regards
The Vuma team
Please accept our sincere apologies for the service you have received. Kindly note that we have escalated your query to our installations team for further assistance.
Regards
The Vuma team
Best regards,
JC
Jimmy C's updateReviewer Update
15 Feb 2019, 07:54Hey guys I DON'T want to post ****ging remarks. I just want you to come and install. PLEASE!!!!!!!!!!!!!!
JC
Jimmy C's update15 Feb 2019, 07:54
Reviewer Update
Hey guys I DON'T want to post ****ging remarks. I just want you to come and install. PLEASE!!!!!!!!!!!!!!
JC
Jimmy C's updateReviewer Update
18 Feb 2019, 09:43On the 4 of February after posting here they phoned me with promises to come within the next few days. No action. i phoned and was put on hold by some **** for 20min. I feel the need to plant some trees on my pavement. Big ones right on top of their damn fibre. The fibre they say isn't available. Perhaps it's time to prove them right. This has been going on since early December. Vox haven't been of ANY assistance either.
JC
Jimmy C's update18 Feb 2019, 09:43
Reviewer Update
On the 4 of February after posting here they phoned me with promises to come within the next few days. No action. i phoned and was put on hold by some **** for 20min. I feel the need to plant some trees on my pavement. Big ones right on top of their damn fibre. The fibre they say isn't available. Perhaps it's time to prove them right. This has been going on since early December. Vox haven't been of ANY assistance either.