Vumatel dis-interest.

Recently had fibre installed ( Vumatel ),and over the past weekend my dog dug up and chewed the line. thus no internet. On Monday I reported the fault to Webafrica. A ticket was raised (651651) and shortly Vumatel phoned me and arranged for a contrator to come a assess the damage. The guy said that a re-install was required and that he would arrange this. Now 2 days later no action, no communication and still no internet. My problem is now trying to report and re-ignight my problem. it's impossible. You can't make contact with anybody at Vumatel, You have to go through your ISP. My complaint is that Vumatel had issued a ticket, been on site to evaluate the problem, had decided on a plan of action which I agreed to, but that's where it stops. Now, nothing has been done and one can't communicate with Vumatel.