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TB
Tracy B

1 reviews | Active since Apr 2018

15 Oct 2018, 13:44

Vumatel demand non-existant installation fee

Dear Vumatel,

Since FREE installation of our Telkom Fibre Optic (Telkom 12 X R899 20/2MB) line in March 2018 until today, my experience of Vumatel has been largely positive.

Today I received an incorrect and unwelcome SMS demand saying we suddenly owed R1710 for installation from Pontsho, with reference 137008.

We do not owe Vumatel a red penny. Installation was FREE with our choice of package, and confirmed by the installer. Please amend your records, credit our account and confirm that the matter is now resolved.

Regards, Tracy

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Replies (4)
TB
Tracy B's update15 Oct 2018, 14:28
Reviewer Update
Actually No, it is NOT in order.... you have the correct reference, there is no need for me to send another email to your accounts department. Vumatel is not entitled to installation or connection fees. PERIOD. Please confirm, right here on a public platform. Thank you.
TB
Tracy B's update16 Oct 2018, 10:38
Reviewer Update
Thanks... I'll be waiting for confirmation, right here, that this matter has been resolved and an apology from Vumatel for attempting to solicit money it is not entitled to.
TB
Tracy B's update18 Oct 2018, 17:35
Reviewer Update
Received a mail from your Accounts Department saying Vuma will instead bill Telkom for connection fee (which they should have done originally before sending me unsolicited texts demanding money I am not responsible to pay). No apology though, so still waiting (im)patiently. Very poor Customer Relations.
TB
Tracy B's update25 Oct 2018, 10:43
Reviewer Update
Another useless reply from the Vumatel HelloPeter Team, I repeat I am waiting for an apology from Vumatel for attempting to ****** fees from me which I am not responsible for.