Vumatel delete accounts

I am a Vodacom Fibre user,

On Sunday night 11pm Fibre went down. Monday morning phoned Vodacom to report the line. After a day we found out that Vumatel has cancelled my account :(, there was not instruction from Vodacom to do this and apparently it is a glitch in there system that deletes accounts, and from what I understand is, that this has been happening from sometime now. (Months)

Now its Wednesday and still no Fibre. Apparently they need to reactivate my account and that can take anything from 24-78 hours :(

There is not way of contacting Vumatel to find out what is actually going on.

For a massive company like this, to only work from 8am to 5pm and have not support after hours never mind a contact number to chat to someone, is extremely poor!!!