KK
K K
1 reviews | Active since Sept 2025
04 Sept 2025, 07:28
Vumatel debit card issues
The month of September was paid for on August 26th. I have been paying through debit order timeously and contacted Vumatel to let them know I will move premises,will you be able to allocate my funds you have debited to my new package. They refused and basically I have paid for nothing for the month of August. They should never be given you card/bank details as they cannot help you in anyway, refund you as I was told or accommodate you with anything regarding funds. Very bad Customer service.
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Replies (3)
Vumatel's replyOfficial
08 Sept 2025, 13:59Good day
We hope that you are well
We are truly sorry to hear about your experience. Unfortunately, Vumatel does not handle billing matters, this is done by the ISPs. Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your experience. Unfortunately, Vumatel does not handle billing matters, this is done by the ISPs. Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply08 Sept 2025, 13:59
Official
Good day
We hope that you are well
We are truly sorry to hear about your experience. Unfortunately, Vumatel does not handle billing matters, this is done by the ISPs. Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your experience. Unfortunately, Vumatel does not handle billing matters, this is done by the ISPs. Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team
Best regards,
KK
K K's updateReviewer Update
08 Sept 2025, 20:40My ISP is Axxess and the agent at accounts department told me at first I can receive a refund and then told me no I cannot receive it.
They at Axxess told me to contact Vumatel as they receive all payments and they(AXXESS) as the ISP only receives notifications of my payment and that is why I cannot be assisted in terms of the funds being refunded or allocated to a new package.
They at Axxess told me to contact Vumatel as they receive all payments and they(AXXESS) as the ISP only receives notifications of my payment and that is why I cannot be assisted in terms of the funds being refunded or allocated to a new package.
KK
K K's update08 Sept 2025, 20:40
Reviewer Update
My ISP is Axxess and the agent at accounts department told me at first I can receive a refund and then told me no I cannot receive it.
They at Axxess told me to contact Vumatel as they receive all payments and they(AXXESS) as the ISP only receives notifications of my payment and that is why I cannot be assisted in terms of the funds being refunded or allocated to a new package.
They at Axxess told me to contact Vumatel as they receive all payments and they(AXXESS) as the ISP only receives notifications of my payment and that is why I cannot be assisted in terms of the funds being refunded or allocated to a new package.
Vumatel's replyOfficial
15 Sept 2025, 12:15Dear Kisten,
Thank you for sharing your experience with us.
Unfortunately, we cannot assist with this specific request. All billing, payment and/or refund requests are administered by your service provder (ISP). We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Thank you for sharing your experience with us.
Unfortunately, we cannot assist with this specific request. All billing, payment and/or refund requests are administered by your service provder (ISP). We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply15 Sept 2025, 12:15
Official
Dear Kisten,
Thank you for sharing your experience with us.
Unfortunately, we cannot assist with this specific request. All billing, payment and/or refund requests are administered by your service provder (ISP). We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Thank you for sharing your experience with us.
Unfortunately, we cannot assist with this specific request. All billing, payment and/or refund requests are administered by your service provder (ISP). We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Best regards,