EW
Elzet W
1 reviews | Active since Mar 2024
30 Dec 2024, 09:17
VUMATEL CUTS OF OUR FIBRE WHEN INSTALLING FIBRE AT ANOTHER UNIT AND DOESN'T WANT TO FIX IT
I did not even want to leave ONE star because Vumatel deserves ZERO. We are absolutely fed up! They installed fibre at another unit and cut off our fibre. My fiance walked to the two guys and told them that we don't have any internet and that they should fix the problem. They came into our apartment, checked I don't know what and then told us they will go and check what the problem is in the guard house. THEY LEFT WITHOUT FIXING ANYTHING. We didn't have any fibre since Saturday. We did report this but they keep on cancelling the call out. The call centre doesn't offer ANY HELP. This is PATHETIC!!!!! When will they come and fix the problem they caused???????? We are FED UP!!!!!!
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Replies (2)EW
Elzet W's updateReviewer Update
30 Dec 2024, 15:36Problem has been fixed after they came to repair their own fault. The reason for the review is because we did log a ticket many times and they kept on postponing it since Saturday. This was NOT a fault on the line or on the router, the technicians installed fiber at another unit and damaged our line. We had no problem whatsoever until they installed fiber at another unit. They then took FOREVER to fix the problem. You can look at the history on ticket number ***6.
EW
Elzet W's update30 Dec 2024, 15:36
Reviewer Update
Problem has been fixed after they came to repair their own fault. The reason for the review is because we did log a ticket many times and they kept on postponing it since Saturday. This was NOT a fault on the line or on the router, the technicians installed fiber at another unit and damaged our line. We had no problem whatsoever until they installed fiber at another unit. They then took FOREVER to fix the problem. You can look at the history on ticket number ***6.
EW
Elzet W's updateReviewer Update
30 Dec 2024, 15:40Problem has been fixed after they came to repair their own fault. The reason for the review is because we did log a ticket many times and they kept on postponing it since Saturday. This was NOT a fault on the line or on the router, the technicians installed fiber at another unit and damaged our line. We had no problem whatsoever until they installed fiber at another unit. They then took FOREVER to fix the problem. You can look at the history on ticket number ***6.
EW
Elzet W's update30 Dec 2024, 15:40
Reviewer Update
Problem has been fixed after they came to repair their own fault. The reason for the review is because we did log a ticket many times and they kept on postponing it since Saturday. This was NOT a fault on the line or on the router, the technicians installed fiber at another unit and damaged our line. We had no problem whatsoever until they installed fiber at another unit. They then took FOREVER to fix the problem. You can look at the history on ticket number ***6.