DN
Dalisu N

1 reviews | Active since Jun 2016

12 Dec 2018, 16:52

Vumatel cut my electricity power during installation and denied it, no electricity for 5 days

Vumatel was in our complex on August 2018, New Germ Gardens on Marianhill road Pinetown to install cabling for fiber connections, they had contractors digging up to run new cabling. We were away the week they were working on our side and returned home on 23/08/2018 from holiday and discovered that there's no electricity, we contacted the body corp supervisor to investigate 'Karen', she advised that it was disconnected by the municipality. We therefore contacted the municipality and they advised that they have not disconnected and they will send through technicians. The technicians only arrived on the 24/08/2018, upon investigation they advised that the was a faulty cable 'cable cut' they went as far as asking the contractors that were onsite to identify were they had cut the cable as they were willing to repair although they were not meant too. The contractors denied any cable cuts. We advised the body corp supervisor 'Karen' and it was only after 19hoo when the contractors identified the cable break which ended up affecting unit 5. We sat in our unit with hope that the issue will finally be fixed only to notice a few hours later that all the contracts had left without advising us what was going on, with our main switch box stripped. The electrical contracts returned the next day 25 before lunch to run new cabling and only finished after 2-3pm. Please note that we had already spent 2 nights without electricity and hot water, we had unnecessary expenditure on take aways. The total number without electricity for the unit was 5 days. The unit was also left in a bad state, damage to infrastructure, kindly refer to the attachments. We currently have a fridge and a freezer. Two weekends before the incident we got married 09-10/09/2018 we got married and as Africans we slaughterer ***s and sheeps of which we came back home with with both cooked and uncooked meat, food, desserts and cakes. We were meant to enjoy that after our holiday, which didn't happen. We also have our normal monthly grocery. I am not sure whether you are expecting and itinerary list of everything. Please note that the electricity was cut from our unit from Tuesday 21 August 2018, I know this because we have TV programs that are scheduled to record daily and they did not record from 21/08/2018. We have spoken to Trevor Van Gent from Vuma, they have refused to refund/reimburse us, and non-apologetic as well.

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