Vumatel customer/technical service sucks! - Should be Zumatel

<p>Vumatel "installed" fibre in my home on Thursday, 1 December 2016. I thought this would be a celebration - finally moving away from Telkom! However, the fibre did not work. The technician said that there is a problem at the outside wall box and that they would fix it on the day. Thurday came and went; Friday came and went. I decided to phone their call center. I never knew a call center could be worse than early 2000's Telkom. I was wrong. They could give me no update and promised to phone me, which they did not. On Saturday I decided to phone our resident liaison, Jean Douglas Gomes. He made all the right noises, but in the end nothing changed. On wednesday, the 8th of December, I sent him an SMS asking for an update, since the line was still not working. He could not even be bothered to reply with a "**** off". This morning, 9 December 2016, I phoned the call center again and explained my problem to a lady at "installations". She forwarded me to "technical support". When I explained my problem he said he will forward me to "installations". Telling him that they sent me to him he promised to call me back. It is now 16:51 in the afternoon. The line is still dead. I still have no idea what the problem is or when it may be fixed, if ever. If this is how Vumatel treats you prior to making a sale then I shudder at the treatment when you are already a paying customer.</p> <p> </p> <p>Buyer beware! A 4MB ADSL line from Telkom is far superior to a 0MB Fibre line from Vumatel. Also, and I never thought I would utter these words, Telkom's service is far supersior to Vumatel's.</p>