VUMATEL, customer care and service is just non existent

This company is just absolutely useless as an company in a whole. Did a migration request with Afrihost long in advance to have my fibre relocated and working for the date of 28 June, it is now the 4th of July and i still dont have internet access. Tried calling vumatel customer care on *** and the call just plays the waiting tone for 30minutes and more with no answer. I'm not sure why it is taking so long to complete but in my understanding that knows a great deal of IT and networking it is not a difficult task and should be something that does not take longer than a day to complete especially if there is already an existing fibre line with an ont installed.