EM
Emelda M
1 reviews | Active since May 2024
06 May 2024, 15:10
Vumatel customer
Hello, I paid for my wifi on the 30th April 2024 still I am not connected, I tried to chat with them via whatssup as is the only platform to inquire on since the whole week but still no help, they keep on saying they are transferring me the next thing I see I am cut off every time I don't even have data anymore my 400 rand is gone just like that
Helpful (0)
Replies (9)0
Replies (9)
Vumatel's replyOfficial
06 May 2024, 16:05Good day Emelda Mashego
Please follow up with your ISP as your service has been canceled on our end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
Please follow up with your ISP as your service has been canceled on our end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply06 May 2024, 16:05
Official
Good day Emelda Mashego
Please follow up with your ISP as your service has been canceled on our end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
Please follow up with your ISP as your service has been canceled on our end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
Best regards,
EM
Emelda M's updateReviewer Update
06 May 2024, 16:11It was canceled yes as I was paying via debit that's why it was canceled, and I have a new sw number for vuma and I paid via voucher number at pick n pay on Tuesday already they said I will receive a new sms with a new password as I have paid but still nothing ,the reseaon it was canceled in the first is because I wanted to cancel debit and pay via retailers using reference on which they gave me the reference and I paid that's, as they promised I will be activated in 48 hours which is now 288 hours its 6 days still nothing
EM
Emelda M's update06 May 2024, 16:11
Reviewer Update
It was canceled yes as I was paying via debit that's why it was canceled, and I have a new sw number for vuma and I paid via voucher number at pick n pay on Tuesday already they said I will receive a new sms with a new password as I have paid but still nothing ,the reseaon it was canceled in the first is because I wanted to cancel debit and pay via retailers using reference on which they gave me the reference and I paid that's, as they promised I will be activated in 48 hours which is now 288 hours its 6 days still nothing
Vumatel's replyOfficial
07 May 2024, 10:59Good day Emelda Mashego
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your Vumatel payment reference used to make payment starting with 92, and we will advise.
Kind Regards
The Vuma Team
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your Vumatel payment reference used to make payment starting with 92, and we will advise.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply07 May 2024, 10:59
Official
Good day Emelda Mashego
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your Vumatel payment reference used to make payment starting with 92, and we will advise.
Kind Regards
The Vuma Team
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your Vumatel payment reference used to make payment starting with 92, and we will advise.
Kind Regards
The Vuma Team
Best regards,
EM
Emelda M's updateReviewer Update
07 May 2024, 11:53***
EM
Emelda M's update07 May 2024, 11:53
Reviewer Update
***
EM
Emelda M's updateReviewer Update
08 May 2024, 09:26I am still awaiting your reply since yesterday 11 am you haven't come back to me,please advise when will I get my activation or if it's not possible refund my money
EM
Emelda M's update08 May 2024, 09:26
Reviewer Update
I am still awaiting your reply since yesterday 11 am you haven't come back to me,please advise when will I get my activation or if it's not possible refund my money
EM
Emelda M's updateReviewer Update
08 May 2024, 11:22Please reply to my message
EM
Emelda M's update08 May 2024, 11:22
Reviewer Update
Please reply to my message
EM
Emelda M's updateReviewer Update
08 May 2024, 14:57I am still waiting
EM
Emelda M's update08 May 2024, 14:57
Reviewer Update
I am still waiting
EM
Emelda M's updateReviewer Update
09 May 2024, 13:56Kindly reply to my messages since last week Tuesday without a reply ,I paid you in full and still no wifi
EM
Emelda M's update09 May 2024, 13:56
Reviewer Update
Kindly reply to my messages since last week Tuesday without a reply ,I paid you in full and still no wifi
EM
Emelda M's updateReviewer Update
16 May 2024, 16:00Since I paid on the 30th April still no activation I wouldn't recommend vumatel to anyone they are so *********** and they don't know what their doing, poor customer service ,poor service. One thing for sure if you haven't sign up with them they will be on your tail for you to make payment as soon ad they have money they just leave you hanging,,,giving you 24 to 48 hours for activation and that will be more than two weeks I am still waiting and no one is willing to help ,they will transfer you to another agent after another and it will be your daily thing very useless nnxx
EM
Emelda M's update16 May 2024, 16:00
Reviewer Update
Since I paid on the 30th April still no activation I wouldn't recommend vumatel to anyone they are so *********** and they don't know what their doing, poor customer service ,poor service. One thing for sure if you haven't sign up with them they will be on your tail for you to make payment as soon ad they have money they just leave you hanging,,,giving you 24 to 48 hours for activation and that will be more than two weeks I am still waiting and no one is willing to help ,they will transfer you to another agent after another and it will be your daily thing very useless nnxx