Vumatel could not give less of a **** about me or my business. 7 days without internet...and counting.

I would have put 0 stars if there was an option.

1) We have been without internet for a week now. We run an online business, so this means we have been unable to operate for a week. Does Vumatel care? Spoiler alert: No.

2) The issue they were having had to do with a complex-level issue that had technicians on site almost the whole week. Understandable, it was apparently an unheard of issue they'd never before had to deal with, so it took longer than normal to resolve (although, please note, Vumatel has a 5 day turnaround time, and if you complain within that window, their attitude is "hurry up and wait" we'll take you seriously after 5 days.)

3) The Vumatel technicians left on Friday afternoon, after ensuring everyone in the complex had working internet. Oh, wait...everyone except us. And yes, we were home. And yes, we were the ones that complained the loudest. I guess that was why we were left out of the loop. Perhaps some form of punishment for all the negative Twitter conversations I've been involved in this past week (By the way, Twitter works to get Vumatel's attention, but only up to a point. Then they start ignoring you again.)

4) My ticket (The one I had opened last week Saturday when we first went down) was closed and marked as resolved. The SMS that came through informing me of this had an option where4 I could reply "not resolved" in case this wasn't true. It wasn't true. I rep****, "not resolved". Guess what? Still waiting for someone from Vumatel to call me back.

5) Every time I call Vumatel to follow up, I have to go through the whole shebang again. It's as if there is zero information stored on any of my tickets. Oh, don't bother leaving messages when their "Vuma Heroes" are too busy to take your call... it's been several hours and 2 messages later, and I'm still waiting for them to call...

All of these points lead to me believe: a) Vumatel consultants do not physically have the training required to make outgoing calls. Or maybe they don't know how to dial out. b) Vumatel is run on a skeleton staff of perhaps 5 people. Maybe less. c) Vumatel will never: return a message you leave on their system, phone you back if the line drops even if the consultant has said they would, will close tickets regardless of whether they have been resolved or not, not respond when you tell them tickets are not resolved, don't give a flying **** about their customers, and love playing the blame game between whose fault the issue is - theirs or the ISPs.

I doubt anyone will ever follow up with me regarding this review. This is what I've come to expect from Vumatel. But I hope that someone out there reads this before committing to what has to be the worst customer experience in the HISTORY of customer experience.