Vumatel’ continued poor service

This is now my third review for Vumatel with regards to their poor service on the same recurring issue. Vumatel have recently installed a fibre box to our home however since the the connection we have been unable to connect the device to the fibre. Through our numerous correspondence Vumatel insisted that the issue **** with Telkom and the modem supp**** by them. We took their advice and sent in the modem to Telkom and the modem appears to be working perfectly fine. Thus my conclusion is that Vumatel is at fault and continues to remain at fault. Until such time Vumatel sends a technician to take care of the issue I will continue to comment on hellopeter. This service is an absolute disgrace and the passing of the buck is the only apparent resolution the ISP has. I refuse to take over the phone advice and now want a technician to visit our premises and promptly.