VD
Vanessa D
1 reviews | Active since Mar 2009
16 Nov 2022, 09:26
VUMATEL CONFUSION!
Every time I have fibre installed it is a problem because of Vumatel. Somehow my address doesn't correspond with their connection. They messed it up in the first place and now time and time again it is my problem. When it was initially installed the same story, now I am changing my ISP same problem. BUT it is always my problem I sit with no fibre, and cannot do my work. Guess because they have the monopoly in the area they don't GIVE A DAMN.
Many thanks to Ricardo from Vumatel who has tried his best and emailed me every day for a week trying to sort this out - kudus to him.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
17 Nov 2022, 13:22Good day Vanessa
Kindly note that your address has been cleared. You can place an order with the ISP of your choice.
Regards
Thanadazile
Kindly note that your address has been cleared. You can place an order with the ISP of your choice.
Regards
Thanadazile
Vumatel's reply17 Nov 2022, 13:22
Official
Good day Vanessa
Kindly note that your address has been cleared. You can place an order with the ISP of your choice.
Regards
Thanadazile
Kindly note that your address has been cleared. You can place an order with the ISP of your choice.
Regards
Thanadazile
VD
Vanessa D's updateReviewer Update
17 Nov 2022, 15:54Good day,
Apparently Afrihost got a reply from Vuma saying I have no connection..........
Apparently Afrihost got a reply from Vuma saying I have no connection..........
VD
Vanessa D's update17 Nov 2022, 15:54
Reviewer Update
Good day,
Apparently Afrihost got a reply from Vuma saying I have no connection..........
Apparently Afrihost got a reply from Vuma saying I have no connection..........
Vumatel's replyOfficial
18 Nov 2022, 10:29Hi Vanessa
Kindly note that we are trying to call you but the phone rang unanswered. Please provide us with a convenient time to call.
Regards
The Vuma Team
Kindly note that we are trying to call you but the phone rang unanswered. Please provide us with a convenient time to call.
Regards
The Vuma Team
Vumatel's reply18 Nov 2022, 10:29
Official
Hi Vanessa
Kindly note that we are trying to call you but the phone rang unanswered. Please provide us with a convenient time to call.
Regards
The Vuma Team
Kindly note that we are trying to call you but the phone rang unanswered. Please provide us with a convenient time to call.
Regards
The Vuma Team
VD
Vanessa D's updateReviewer Update
21 Nov 2022, 12:03Another week, I still cannot get connected.Finally got the moded and now I am told by Afrihost that they have logged a ticket with Vuma to ask them to activate the line (it was merely a transfer from Telkom) and guess what it is queued. The activation takes 24 to 48 hours - really!!!!
VD
Vanessa D's update21 Nov 2022, 12:03
Reviewer Update
Another week, I still cannot get connected.Finally got the moded and now I am told by Afrihost that they have logged a ticket with Vuma to ask them to activate the line (it was merely a transfer from Telkom) and guess what it is queued. The activation takes 24 to 48 hours - really!!!!