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Martin P
1 reviews | Active since Jan 2013
20 Mar 2018, 11:24
Vumatel confused, unhelpful and ***********
Our fibre line went down on Saturday. ISP logged a call with Vumatel, it takes them 48 hours to make the first call to me. But the call is from the 'installations' department! Has no clue how to help me. fix an existing line. What do you do if you're a small business (which I'm fortunately not) and they leave you hanging like this ?! A terrifying thought. Now it's 72 hours later and I have no clue how to get the line back up again.
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Martin P's updateReviewer Update
22 Mar 2018, 08:02The matter was resolved by Vumatel about 18 hours after my complaint. Not the greatest performance, but they did apologise profusely and did come and fix it on a public holiday (a professional and courteous team). They clawed back some credibility.
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Martin P's update22 Mar 2018, 08:02
Reviewer Update
The matter was resolved by Vumatel about 18 hours after my complaint. Not the greatest performance, but they did apologise profusely and did come and fix it on a public holiday (a professional and courteous team). They clawed back some credibility.