VUMATEL CONFUSED EMPLOYEES & POOR SERVICES

Good day

Trust you are well,

I app**** for fibre at a new address, i was advised by the service provider that there is an existing service which is not true, the previous person cancelled all subscriptions upon moving out. They advised that Vuma needs to update their systems.

I have been back and forth with Mishka and Tia from Vuma since October 2024 who both have no care whatsoever in the way they work. Tia needs training in customer service, she ignores messages, why does Vumatel employ people like this? Mishka is none the better she behaves as if she is doing you a favor by assisting you yet when Vuma wanted customers she came door to door begging for us to sign up.

The Power over Internet light is green however it connects with no internet, all devices do not have internet access.

I want this resolved immediately! i have been far too patient, this is costing me thousands of rands in data monthly.

You should rethink the employment of Tia Moodley and Mishka at Vuma. Pathethic service, tarnishing the company.