TH
Torsten H
1 reviews | Active since Oct 2010
04 Mar 2025, 13:02
Vumatel Completely Ineffective
We have had a problem on our Vumatel fibre line since since Wed 26 February, then our internet service completely failed on Sunday 02 Feb. The Vox technician came out on Monday and tried various solutions including a new router and spent 3 hours with us with no solution. On Monday we were told by Vumatel that a technician would visit between 12:30 and 15:00 that day. Nobody pitched. I called and was told 08:30 on Tuesday morning - Nothing. My calls to Vumatel go unheeded,. Vumatel is worse that Telcom on their worst day! The 2 tickets we lodged (Vuma closed the first one thinking the fault was repaired without even checking!) are: ***562672
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Replies (2)
Vumatel's replyOfficial
06 Mar 2025, 13:17Good day Torsten Hein.
Thank you for getting in touch.
Your ticket was attended to, and services have been restored.
Kind regards
The Vuma Team
Thank you for getting in touch.
Your ticket was attended to, and services have been restored.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply06 Mar 2025, 13:17
Official
Good day Torsten Hein.
Thank you for getting in touch.
Your ticket was attended to, and services have been restored.
Kind regards
The Vuma Team
Thank you for getting in touch.
Your ticket was attended to, and services have been restored.
Kind regards
The Vuma Team
Best regards,
TH
Torsten H's updateReviewer Update
06 Mar 2025, 13:20Yes, it only took a week despite your statement that you have a 48-72 hour lead time, plus you closed the first ticket without checking that the line was working while it was still faulty!
TH
Torsten H's update06 Mar 2025, 13:20
Reviewer Update
Yes, it only took a week despite your statement that you have a 48-72 hour lead time, plus you closed the first ticket without checking that the line was working while it was still faulty!