MG
Mark G
1 reviews | Active since Mar 2022
28 Feb 2023, 10:32
VUMATEL COME ON, GET YOUR SH#T together
VERY slack service, I understand that the load shedding must have an adverse affect, but it still feels like VUMATEL has just given up. My parents live in an old age home and they have been without internet for 5 days now. Little action from MWEB and less action from VUMATEL. My parents sim cards don't connect in the home and the ONLY contact they have with me and emergency services comes from WHATSAPP and Internet connectivity. If i could bill for the amount of hours I have spent on the line trying to get resolution, I would be an exceptionally wealthy person....
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Replies (3)MG
Mark G's updateReviewer Update
28 Feb 2023, 19:40Hi,
I appreciate the quick response.
The account is Brian Grunebaum
Unit E1
Golden Acres, 85 George Street Sandringham
Acc number(MWEB): ***2
Fault was logged with MWEB on the 22nd of Feb. There has been some back and forth in us calling, and being told the fault is being worked on and then was sent to Vumatel (according to MWEB) for repairs.
If you can assist, PLEASE, I would be grateful, my Father has Alzheimers and my mother has to leave their unit in order to contact MWEB or Vumatel (as I mentioned, the Cell doesn't work in the apartment), which means my father wanders off when he is alone (plus the fact that they need the internet in order to be able to contact myself or emergency) makes this a very difficult situation for us.
I appreciate the quick response.
The account is Brian Grunebaum
Unit E1
Golden Acres, 85 George Street Sandringham
Acc number(MWEB): ***2
Fault was logged with MWEB on the 22nd of Feb. There has been some back and forth in us calling, and being told the fault is being worked on and then was sent to Vumatel (according to MWEB) for repairs.
If you can assist, PLEASE, I would be grateful, my Father has Alzheimers and my mother has to leave their unit in order to contact MWEB or Vumatel (as I mentioned, the Cell doesn't work in the apartment), which means my father wanders off when he is alone (plus the fact that they need the internet in order to be able to contact myself or emergency) makes this a very difficult situation for us.
MG
Mark G's update28 Feb 2023, 19:40
Reviewer Update
Hi,
I appreciate the quick response.
The account is Brian Grunebaum
Unit E1
Golden Acres, 85 George Street Sandringham
Acc number(MWEB): ***2
Fault was logged with MWEB on the 22nd of Feb. There has been some back and forth in us calling, and being told the fault is being worked on and then was sent to Vumatel (according to MWEB) for repairs.
If you can assist, PLEASE, I would be grateful, my Father has Alzheimers and my mother has to leave their unit in order to contact MWEB or Vumatel (as I mentioned, the Cell doesn't work in the apartment), which means my father wanders off when he is alone (plus the fact that they need the internet in order to be able to contact myself or emergency) makes this a very difficult situation for us.
I appreciate the quick response.
The account is Brian Grunebaum
Unit E1
Golden Acres, 85 George Street Sandringham
Acc number(MWEB): ***2
Fault was logged with MWEB on the 22nd of Feb. There has been some back and forth in us calling, and being told the fault is being worked on and then was sent to Vumatel (according to MWEB) for repairs.
If you can assist, PLEASE, I would be grateful, my Father has Alzheimers and my mother has to leave their unit in order to contact MWEB or Vumatel (as I mentioned, the Cell doesn't work in the apartment), which means my father wanders off when he is alone (plus the fact that they need the internet in order to be able to contact myself or emergency) makes this a very difficult situation for us.
Vumatel's replyOfficial
01 Mar 2023, 19:37Good evneing Mark
I tried to contact you a few minute ago and could not get through to you to confirm connectivity for me. Kindly advise a conveniet time to contact you.
Kind Rgeards
The Vuma Team
I tried to contact you a few minute ago and could not get through to you to confirm connectivity for me. Kindly advise a conveniet time to contact you.
Kind Rgeards
The Vuma Team
Vumatel's reply01 Mar 2023, 19:37
Official
Good evneing Mark
I tried to contact you a few minute ago and could not get through to you to confirm connectivity for me. Kindly advise a conveniet time to contact you.
Kind Rgeards
The Vuma Team
I tried to contact you a few minute ago and could not get through to you to confirm connectivity for me. Kindly advise a conveniet time to contact you.
Kind Rgeards
The Vuma Team
MG
Mark G's updateReviewer Update
01 Mar 2023, 20:05Don't know how to change the rating, but since I put in my complaint, Vumatel contacted me almost straight away, their technicians went to my parents today and sorted out the fault. MY ONLY complaint is WHY did I have to get to this level of frustration to get this resolved. BRILLIANT customer service. My parents are in contact and sense of peace and safety has been restored. SO HAPPY
MG
Mark G's update01 Mar 2023, 20:05
Reviewer Update
Don't know how to change the rating, but since I put in my complaint, Vumatel contacted me almost straight away, their technicians went to my parents today and sorted out the fault. MY ONLY complaint is WHY did I have to get to this level of frustration to get this resolved. BRILLIANT customer service. My parents are in contact and sense of peace and safety has been restored. SO HAPPY