Vumatel Coastal Support - No support or honest reports

Coastal support is supposedly the technical customer services team for Vumatel in the Cape Town area. The facts of my sad experience with Vumatel remains - my first complain to mweb about slow internet was in the beginning of February - it took 3 months for Vumatel to eventually come to my premises to look, and Mweb has not rep**** at all. I keep BOTH Vumatel coastal support and Mweb accountable for reimbur*****t for the many weeks where there were obvious cuts in my internet, but due to the fact that Vumatel INSISTS that a client goes through their vumatel-recommended ISP, who in the case of Mweb simply does not reply with any workable solution, this case and my interrupted internet dragged on with no solution where you and Mweb were simply 'passing the buck' until I cancelled this ISP, BUT, I was severely negatively impacted and could not work from home -even though I paid R695 a month for an internet service.

As said, I do not accept Nicholas' from Coastal support's assessment that Vumatel takes no accountability in this case - I also do not accept that your recommended Mweb is still silent about my formal complaints, even though I was promised vumatel would personally involve their Mweb sales managers.

I was promised on Friday by Vumatel customer services, that I would actually be provided with a reference number for this case, as customer services could not even locate this on their system. I was also promised by Mr Odizile Chummi that his manager Tian Venter would follow up with me on Monday - this has also not happened.

You need to engage with me asap, as there is also NO way and method for me to actually reach you and talk to you - all numbers listed on your profiles are useless, or takes me right back to customer services who asks me for a reference number.