MM
Mallory M

1 reviews | Active since Jul 2011

20 Dec 2016, 11:09

Vumatel cant be bothered to fix line issues with their existing customers.

<p>I logged a call on Saturday the 17th of December due to my line going dead (no fx light, flashing blue light) and was told that I would see a technician within the next 48 hours. This deadline has passed and I found out last night(19th of december) that a technician had not even been assigned. I cant even get an ETA out of them for when one may actually appear. Terrible service.</p>

0
Replies (4)
Vumatel
Vumatel's reply20 Dec 2016, 11:46
Official

Good day,

We apologise for any inconvenience caused and understand your frustration. Please, email us your address & contact details to *** that we can investigate and follow up with this issue?

Kind Regards

The VUMA Team

Vumatel
Vumatel's reply20 Dec 2016, 11:46
Official

Good day,

We apologise for any inconvenience caused and understand your frustration. Please, email us your address & contact details to *** that we can investigate and follow up with this issue?

Kind Regards

The VUMA Team

MM
Mallory M's update20 Dec 2016, 12:08
Reviewer Update

HAHAHAHA. The email adress they sent me in their response doesn't exist. Is there any way to rate them ower than 1 star? Hilarious.

Vumatel
Vumatel's reply20 Dec 2016, 12:16
Official

Good day,

We apologise for the inconvenience .

Please could you kindly use this email address *** so that we can investigate and follow up with this issue ?

Kind Regards

The VUMA Team