RS
Rod S
1 reviews | Active since Apr 2016
07 Feb 2023, 17:11
Vumatel cannot keep you connected
Day 14 and still waiting for someone at Vumatel to take my problem seriously!!!!!!!!! The only thing they are good at is claiming the problem is resolved and closing the fault ticket without doing anything #Vumatel #VumaTeam #Vuma #StayConnected In the 14 days, they have closed the fault twice, visited my house once but plan to visit again apparently (that is what I have been told today) why I do not know... They have also sent me numerous messages that the fault has been fixed. So all I can say is if you ever have a choice about who will be your fibre provider never choose the Vuma Team
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Replies (6)RS
Rod S's updateReviewer Update
08 Feb 2023, 09:17 Hooray, Day 15 without internet. Thank you so much Vuma Team. Wow the service from you guys has been amazing. Every day your dedicate helpline lets me know your team is hard at work fixing my issue. Every day you escalate it even higher up the chain of the Vuma Team. Only yesterday you told me that you will be sending another technician to my house to replace the ONT box. This will be the second time in the last two weeks you will be doing this. Guys, pat yourselves on the back for a job well done!!!!! I am so impressed. It is just a pity I still do not have internet but knowing you guys are doing so much is well fantastic! I cannot tell you what it is like to hear your call centre guy try and explain why I have no internet. He always says how sorry he is in such a professional manner, it is almost like he has a lot of practice apologizing for the **********ly pathetic service the Vuma Team delivers daily! 15 days without internet and no hope you will ever fix the issue. Love you guy! Best regards PS, please note the lack of reply. This from a business that supports the hellopeter process
RS
Rod S's update08 Feb 2023, 09:17
Reviewer Update
Hooray, Day 15 without internet. Thank you so much Vuma Team. Wow the service from you guys has been amazing. Every day your dedicate helpline lets me know your team is hard at work fixing my issue. Every day you escalate it even higher up the chain of the Vuma Team. Only yesterday you told me that you will be sending another technician to my house to replace the ONT box. This will be the second time in the last two weeks you will be doing this. Guys, pat yourselves on the back for a job well done!!!!! I am so impressed. It is just a pity I still do not have internet but knowing you guys are doing so much is well fantastic! I cannot tell you what it is like to hear your call centre guy try and explain why I have no internet. He always says how sorry he is in such a professional manner, it is almost like he has a lot of practice apologizing for the **********ly pathetic service the Vuma Team delivers daily! 15 days without internet and no hope you will ever fix the issue. Love you guy! Best regards PS, please note the lack of reply. This from a business that supports the hellopeter process
RS
Rod S's updateReviewer Update
09 Feb 2023, 13:57Day 16 without any hope in sight of them fixing the issue? It is like they actually do not even care!
RS
Rod S's update09 Feb 2023, 13:57
Reviewer Update
Day 16 without any hope in sight of them fixing the issue? It is like they actually do not even care!
RS
Rod S's updateReviewer Update
10 Feb 2023, 09:17Sorry it is now 17 days add Vumatel still has no clue. Please if you have any choices between fibre providers do not choose Vuma
RS
Rod S's update10 Feb 2023, 09:17
Reviewer Update
Sorry it is now 17 days add Vumatel still has no clue. Please if you have any choices between fibre providers do not choose Vuma
RS
Rod S's updateReviewer Update
11 Feb 2023, 11:11So excited. It cannot be everyone that gets a chance to speak to the Vuma Team everyday. #feelingblessed Everyday I have called them for the last 18 days in the desperate hope they could restore my internet. It is so fun, I feel like I am one of the team. Soon maybe they will hire an engineer that can actually fix a network error. #VumaHiring #networkengineer #Vumatel #Vuma #worstfibre #Axxess #StayConnected
RS
Rod S's update11 Feb 2023, 11:11
Reviewer Update
So excited. It cannot be everyone that gets a chance to speak to the Vuma Team everyday. #feelingblessed Everyday I have called them for the last 18 days in the desperate hope they could restore my internet. It is so fun, I feel like I am one of the team. Soon maybe they will hire an engineer that can actually fix a network error. #VumaHiring #networkengineer #Vumatel #Vuma #worstfibre #Axxess #StayConnected
RS
Rod S's updateReviewer Update
15 Feb 2023, 10:41 You cannot be seriously asking this? The answer is no. I could understand you asking if you had done something but you have done nothing! Day 22 without internet
RS
Rod S's update15 Feb 2023, 10:41
Reviewer Update
You cannot be seriously asking this? The answer is no. I could understand you asking if you had done something but you have done nothing! Day 22 without internet
RS
Rod S's updateReviewer Update
05 Apr 2023, 14:45My final day with Vumatel was March 31. Thank you so much for teaching me the joys of bad service. I actually downgraded to air-fibre just to get reliable internet. Sometime this month I will switch back to fibre from another line provider.
RS
Rod S's update05 Apr 2023, 14:45
Reviewer Update
My final day with Vumatel was March 31. Thank you so much for teaching me the joys of bad service. I actually downgraded to air-fibre just to get reliable internet. Sometime this month I will switch back to fibre from another line provider.