Vumatel cannot get it right, not thie first time, or second or third crosspatch nighmare

My post to Vumatel: Hi guys, I just wanted to tell you how DISAPPOINTED I am with your service - after ordering vox Fibre via Vumatel on the 2nd of November, the big day of the installation arrived on the 27th of November when I got an email saying "Installation complete", or was it? I called Vox who then advised that the link was down to Vumatel, Vox logged the first ticket, ISP49477 on the 28th of November apparently I got cross-patched and Vumatel would send a technician to fix the issue, whether the technician came out or not, the ticket was closed but still no internet - which was the beginning of the nightmare - a Vox technician came to my house to set up a Vox router, as Vumatel said all was up and running but it was not, so the the ticket was reopened and escalated , this morning at 9am the ticket was reported as being fixed, but now, after the third try it still was not, a new ticket was raised 125185 , so now, 8 days after "installation complete" STILL NO INTERNET, Openserve got it right the first time 3 years ago, but lets see if you get it right on the 4th attempt