Vumatel cannot finalise installations!

On 12 June 2018 I received a called from a Vumatel employee to make arrangements for my installation (I ordered the fibre through Vox on 29 May 2018). The appointment was confirmed for 16 June 2018 at 14h30. No technician arrived, despite me waiting at home for over 2 hours. When I contacted the call centre a number of times I was told that they could not help me because the department that co-ordinates technicians does not work on Saturdays. This was the first indication that Vumatel couldn’t really be bothered to ensure proper and efficient service – the appointment was rescheduled for 21 June 2018 but only after I made contact to ascertain when a technician would be sent. They also couldn’t help me any sooner than that despite their technician’s failure to pitch on the original scheduled date. On 21 June 2018 a technician arrived and installed the box unit in my home. He was there for approximately an hour and then informed my fiancé another technician would be back later that day or the next day to do the splicing. Since that day it has been an absolute nightmare to get Vumatel to finalise the installation so that Vox can do what they need to do. It has been almost 4 weeks and I still have no fibre at home! What makes it worse is that, while the call centre consultants are very professional, the co-ordinator responsible for my install simply could not care less – I have made numerous calls, spoken to numerous call centre consultants each time leaving a message for the co-ordinator (Ithumaleng). When a call centre agent does eventually get me through to speak to Ithumaleng the following has been stated: 1. Sorry we are a little backlogged. 2. I promise a technician will be there after 9 am tomorrow (this have been stated on more than one occasion). 3. A team was at your complex the other day but they did not get to your unit because they ran out of time (this is a blatant lie by the way – I checked with our security guards at the complex and they informed me that no one from Vumatel has been there for over a week). This is completely shocking service! Despite my numerous calls and requests to escalate this issue so that the install can be finalised – nothing has been done. My order number is VT-11 ********** 83. Here are all the reference numbers for the calls logged: 1. 84559 2. 63135 (on 29 June 2018 I received an sms stating that “Your VUMA ticket with *** has been resolved. Please reboot your CPE and if you are not completely satisfied, please reply with “Not resolved” – I called later again because it had not been resolved!!) 3. 86233 4. 63798 5. 87782 6. 64393 I still have no fibre to my home and Vumatel has not completed its installation.