Vumatel cancels line without being instructed to do so

My internet connection failed at 6am on 19/11. I reported it to RocketNet my provider. They established the fault was on Vuma side and logged a ticket. I phoned Vumatel this morning to follow up, they said the ticket was closed and that Rocketnet had cancelled my line. They saying Rocketnet must send through a new activation.. So I phone Rocketnet and I'm told Vumatel had a glitch in their system and cancelled quite a lot of clients lines. I see other reviews with the same issue. Vumatel what's going on?