Vumatel can learn something from Afrihost costumer service ClientZone!

Vumatel NEVER answer their phone calls. I’ve spent hundreds of rands waiting to be helped. The past two months Ive been offline 6 days and 5 days irrespectively. I’ve had crippling loss of business. Their policy states they take 24 - 48 hours to respond to call outs. TWO Days?!? That’s a lie. Ive waited 4 days the latest fibre black out and when they did come earlier today, it stated I’m back online, they left and te-checking: I’m offline once again!!!! They do not answer calls and are slow to try fix anything! Afrihost has been in contact with Vumatel daily and in communication with me via phone calls (at their own cost) and emails numerous times each day since Vumatel went offline. If it wasn’t for Afrihost which is my service provider the past 6 years, I do not know if I would be standing right now . Afrihost calls me back in less than a minute. Follows up and they have the best costumer service I have ever experienced. They keep me updated and as of now trying to track Vumatel s (hero’s?). It’s a pity Afrihost has to be in bed with Vumatel as I know how frustrating that must be. I don’t want to change Afrihost reason being purely their outstanding costumer service, Client Zone. They have a WhatsApp and call-me-back option; and in 6 years I have yet to come across an Afrihost representative who haven’t gone out of their way to assist me. I feel sorry that they have to deal with Vumatel! Ive had call centre agents call me back at late at night just to make sure that my issue was resolved. That’s a hero. Vumatel should take some notes!!!