VM
Vuyokazi M

1 reviews | Active since Nov 2022

06 Jun 2024, 15:20

Vumatel

It has worst experience ever, Since Friday i don't have connection. Monday it took me half a day to log a call. Technician James was sent on Wednesday morning and told me my router was damaged and I needed to replace it. I received the invoice and I paid the R700. Since then there's been no feedback from them when I tried to call them the agent from their customer service was very rude yawning while I was explaining my problem. The last agent dropped the phone while I was still talking to him.

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Replies (1)
Vumatel
Vumatel's reply07 Jun 2024, 10:34
Official
Good day Vuyokazi Mbokoto. 

Thank you for getting in touch. 

Technicians were dispatched and an ONT change was done. Your fibre is up and running. 

We apologize for the inconvenience experienced. 

Kind regards
The Vuma Team