Vumatel blatantly ingnoring customers again

Firstly it is amazing that one cannot contact vumatel direct. You have to contact your ISP which takes longer. It is also amazing how many times your are required to do the same tests over and over even after the fault has been discovered. Also vumatel sending your technicians to do the same tests also doesn't help. How long does it take to reset the omt box? Its has been 2 days just to reset the box. Totaling 10days no internet. But so what you get your monthly payment for nothing and low and behlold if I refuse to pay you just suspend the line. Clever catch 22. I must also be wasting my time now as I see on past reviews there is just no reply at all.... How does vumatel get to keep fibre lines? it should be given to other companies to run...