Vumatel billing no Internet

To whom it may concern for the past 6 days I am trying to make payment to get my fibre up an running , in the past there used to be a link to reconnect, for 6 days I'm getting no joy I have numerous what's app messages, the money is in my account not debited I have no Internet access for 6 days , in chatting to different agents on what's app they say I must wait for sms I'm waiting 6 days every day it's the same thing it getting really frustrating the only number one can call is sales team , this is an absolute joke of a service provider really. Very unhappy customer .