AL
Antoinette L
1 reviews | Active since Mar 2009
29 Jul 2024, 18:27
Vumatel - Beware of no customer service
If I knew I was going to be unable or successful with a smooth relocation I would not have ever considered to renew my Fibre with vumatel. After 30 calls today to vumatel the last being with Keenan who went quiet on the other side...no call back, which I am so used to by now as they do not provide updates or calls. WARNING they do not take clients serious and they don't keep you connected. Service is pathetic, my suggestion to customers... Vumatel does not need business, customers are a 0, they do not keep you connected. Change your Fibre company as quick as you can.
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Replies (2)AL
Antoinette L's updateReviewer Update
30 Jul 2024, 12:59PATHETIC *********** BUSINESS!!!
Escalation my a@@ THEY WENT and closed my ticket with NOTHING done. Opened a new ticket 58 min ago. But I must pay for something I do not have.
Phoning me still zero. Once again I phone ask to speak to a Manager. My call gets cut.
PLEASE DO NOT REPLY WITH AN AUTOMATED RESPONSE PHONE ME IF YOU WANT ME TO GIVE YOU AN AWESOME RESPONSE
Escalation my a@@ THEY WENT and closed my ticket with NOTHING done. Opened a new ticket 58 min ago. But I must pay for something I do not have.
Phoning me still zero. Once again I phone ask to speak to a Manager. My call gets cut.
PLEASE DO NOT REPLY WITH AN AUTOMATED RESPONSE PHONE ME IF YOU WANT ME TO GIVE YOU AN AWESOME RESPONSE
AL
Antoinette L's update30 Jul 2024, 12:59
Reviewer Update
PATHETIC *********** BUSINESS!!!
Escalation my a@@ THEY WENT and closed my ticket with NOTHING done. Opened a new ticket 58 min ago. But I must pay for something I do not have.
Phoning me still zero. Once again I phone ask to speak to a Manager. My call gets cut.
PLEASE DO NOT REPLY WITH AN AUTOMATED RESPONSE PHONE ME IF YOU WANT ME TO GIVE YOU AN AWESOME RESPONSE
Escalation my a@@ THEY WENT and closed my ticket with NOTHING done. Opened a new ticket 58 min ago. But I must pay for something I do not have.
Phoning me still zero. Once again I phone ask to speak to a Manager. My call gets cut.
PLEASE DO NOT REPLY WITH AN AUTOMATED RESPONSE PHONE ME IF YOU WANT ME TO GIVE YOU AN AWESOME RESPONSE
AL
Antoinette L's updateReviewer Update
05 Aug 2024, 12:30Thank you matter has been resolved
AL
Antoinette L's update05 Aug 2024, 12:30
Reviewer Update
Thank you matter has been resolved