VUMATEL BAD TREATMENT

I am rating this institution the lowest rating possible due to the bad service i received post purchasing a fiber deal from them. Firstly the consultant i spoke to scheduled the incorrect time for the initial installation. I selected 08:30 in the morning and they somehow chose 16:00 time slot. Nonetheless i cancelled all my plans for the day so i could accommodate them. Came 16:00 the technicians gave me million reasons why the installation will not/cannot happen. 1. They couldn't locate the access box- and claimed that it is a maintenance issue and therefore cannot do anything about it. 2. They were not going to be the ones taking out the paving and claimed that the consultant that assisted me initially should have informed me that i need to hire someone to take out/put back the paving after the installation. 3. It was simply too late to start such a big job and asked if i will be available on the next day or the day after, of which i said no-it wont work. 4. They made me feel like i was inconveniencing them in every way.

I then contacted @Afrihost and Vuma again to track my order with the hope of getting assistance with rescheduling the installation. The consultant i spoke to was polite and assured me that he will get a team together to assist me in the the next coming two days. I was mislead as the consultant didn't call to check up if maintenance or the installers contacted me and went ahead scheduling a time slot without my consent-which is not suitable for me (which was 3 days later).

The whole process/admin between Afrihost and Vuma especially their consultants and technicians has been frustrating. I dont know what to do anymore.

I just wonder how the relationship with the provide will be since the start was a very shaky one.

@Vumatel, i am not happy with your service. I need answers.