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Anthony S

1 reviews | Active since Nov 2018

17 Apr 2026, 11:37

Vumatel bad service on intermittent internet connection

I migrated from an isp on Friday 10th April as I was encountering issues on A vumatel line .... I thought the issue would be resolved but it seems to continue .... I have requested on many occasions for someone to come and have a look and see if the line is stable .... I get disconnection every few minutes ..... I was asked to wait and see if a new router would fix the problem . It didn't .....afrihost logged the issue with vumatel a few days ago ... But is till get no satisfaction ....I call into vumatel to give them the reference and I get told to go back to my isp who have tried to assist me . I need an urgent response and someone to come and fix. The line as I haven't had a day since the tenth where I had to reset the on an router every 10 minutes .

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Replies (12)
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Anthony S's update20 Apr 2026, 11:55
Reviewer Update
Goody vumatel ....my isp has requested vumatel to do a site visit however vumatel keeps on saying that the issue is resolved but I still get intermittent connection .... It has happened now 4. Times for the day so far. Why is vumatel not coming out to check my installation which was done on the 10th April and I am still with the same issue
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Anthony S's update20 Apr 2026, 12:01
Reviewer Update
I have tested with 2. New routers and the same issue occurs ... Why is vumatel not taking responsibility to com and investigate the installation
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Anthony S's update20 Apr 2026, 12:09
Reviewer Update
It's very disappointing that I pay for an internet service ,bit I have to buy data to work daily because my internet doesn't work as it should and you keep on saying the the issue is resolved when it is not fixed .....
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Anthony S's update22 Apr 2026, 08:37
Reviewer Update
Day 13 of intermittent internet connection .... Still no response or call from a technical team to visit my property to investigate the issue
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Anthony S's update23 Apr 2026, 17:09
Reviewer Update
14 days still no tech team to come and fix the line
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Anthony S's update24 Apr 2026, 10:40
Reviewer Update
15 days with an intermittent connection ..no assistance
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Anthony S's update27 Apr 2026, 16:56
Reviewer Update
Vumatel came out on friday 24th April ...they replaced the cpe box but found that there are leases on my router which was causing the intermittent connection ..They said afrihost needs to remove it ..... afrihost says vumatel needs to remove it today is day 18 with intermittent connection Add your reply
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Anthony S's update29 Apr 2026, 08:39
Reviewer Update
21 days with intermittent connection

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Anthony S's update30 Apr 2026, 10:47
Reviewer Update
Since yesterday 29 April 2026 ...I have no more internet connection . amazed at how tickets get close even though the solution isn't discussed with you as a customer .... Then you have to start the process over again .....this is terrible service .... And then you have to hear that you must wait for the issue to reach the next tier an then you have to wait 48 hours for. Response and then another 48 hour for it to be escalated an then wait another 48 hours for it to be appointed to a team and another 48 hours for the team to call you to let you know they are coming out ...... And when they come out ....the issue is resolved even though it isn't resolved and you have to start all over again .....this sucks
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Anthony S's update30 Apr 2026, 10:49
Reviewer Update
Should have just gone to a mobile store and get a mobile router
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Anthony S's update30 Apr 2026, 10:52
Reviewer Update
Being called and emailed to say I must buy an ethernet cable to test a direct connection and send photos ... What **** is this for service but when it comes to payment it gets debited on time ..... No. Period to wait
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Anthony S's update01 May 2026, 10:08
Reviewer Update
May 2026 at 10:07Still without internet connection day 3 .....the .issue is just escalated daily