BH
Braam H
1 reviews | Active since Jan 2017
25 Jul 2022, 11:10
Vumatel bad service
I have a line speed of 1000 mbps upload and 500 mbps but constantly the line speed drop to 100mbps - 300 mbps my service provider tecknition was at my home testing the line took fotos of all test that show vumatel was at fault. reported the problem to vumatel but for a week now they did not bother to correct the problem. and no feedback from them. It looks like to me they are *********** and uneducated to run the service they supply to the customers. I hope somebody report the bad service to icasa to stop them from taking peoples money but cant give the service
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Replies (10)0
Replies (10)BH
Braam H's updateReviewer Update
25 Jul 2022, 16:32I have phoned my ISP just now and they said that the ticket number is still with the service delivery manager from Vumatel and they said that they are waiting for feedback from this person, Vumatel, and to get back to them with what is wrong on my line
BH
Braam H's update25 Jul 2022, 16:32
Reviewer Update
I have phoned my ISP just now and they said that the ticket number is still with the service delivery manager from Vumatel and they said that they are waiting for feedback from this person, Vumatel, and to get back to them with what is wrong on my line
BH
Braam H's updateReviewer Update
26 Jul 2022, 10:02isp-817335
BH
Braam H's update26 Jul 2022, 10:02
Reviewer Update
isp-817335
BH
Braam H's updateReviewer Update
26 Jul 2022, 10:15That is the ticket number , what do you need still, the manager at supersonic is Rayn and he is still waiting for feedback from Vumatel. The account number is S*** speed problem still the same. Realy how long must i keep on sending the same info and nobody even try to notify me of the escalation to fixing the problem. I dont think it takes a rocket scientist to reset the port
BH
Braam H's update26 Jul 2022, 10:15
Reviewer Update
That is the ticket number , what do you need still, the manager at supersonic is Rayn and he is still waiting for feedback from Vumatel. The account number is S*** speed problem still the same. Realy how long must i keep on sending the same info and nobody even try to notify me of the escalation to fixing the problem. I dont think it takes a rocket scientist to reset the port
BH
Braam H's updateReviewer Update
29 Jul 2022, 09:59Vuma maintenance person Clement was at my house to check cable didnt look like he know what he was doing. first he was mostly on his phone with other people could not give me a speedtest from the cable to show that there was no problem. his assistant keep on bothering him about knock off time, and the person he spoke to at vumatel left at 5 without letting the maintenance person know. Collin white from vuma has given the problem about the drop cable from the pole that must be replaced. They know what the problem is from the 26 july but its very difficult for them just to replace the cable . They keep on replacing the ont and giving supersonic the blame. Really
BH
Braam H's update29 Jul 2022, 09:59
Reviewer Update
Vuma maintenance person Clement was at my house to check cable didnt look like he know what he was doing. first he was mostly on his phone with other people could not give me a speedtest from the cable to show that there was no problem. his assistant keep on bothering him about knock off time, and the person he spoke to at vumatel left at 5 without letting the maintenance person know. Collin white from vuma has given the problem about the drop cable from the pole that must be replaced. They know what the problem is from the 26 july but its very difficult for them just to replace the cable . They keep on replacing the ont and giving supersonic the blame. Really
Vumatel's replyOfficial
01 Aug 2022, 19:12Hi Braam
Can you please advise if your issue has now been resolved
Can you please advise if your issue has now been resolved
Vumatel's reply01 Aug 2022, 19:12
Official
Hi Braam
Can you please advise if your issue has now been resolved
Can you please advise if your issue has now been resolved
BH
Braam H's updateReviewer Update
02 Aug 2022, 08:53No the problem is still the same no changes
BH
Braam H's update02 Aug 2022, 08:53
Reviewer Update
No the problem is still the same no changes
BH
Braam H's updateReviewer Update
02 Aug 2022, 09:02The drop cable that causes the bottle neck hasn't been replaced yet
BH
Braam H's update02 Aug 2022, 09:02
Reviewer Update
The drop cable that causes the bottle neck hasn't been replaced yet
BH
Braam H's updateReviewer Update
03 Aug 2022, 09:51I think i must send a email to Dietlof Mare and then to Icasa. This is not up. I have all details and photos of the whole situation. Vumatel complaints on heliopeter is mounting up. Seriously something must be done about it.
BH
Braam H's update03 Aug 2022, 09:51
Reviewer Update
I think i must send a email to Dietlof Mare and then to Icasa. This is not up. I have all details and photos of the whole situation. Vumatel complaints on heliopeter is mounting up. Seriously something must be done about it.
BH
Braam H's updateReviewer Update
05 Aug 2022, 07:33On Wednesday 3 aug vuma phoned to say a technician will come out but up until today nobody came.
BH
Braam H's update05 Aug 2022, 07:33
Reviewer Update
On Wednesday 3 aug vuma phoned to say a technician will come out but up until today nobody came.
BH
Braam H's updateReviewer Update
12 Aug 2022, 16:19No the problem persist vuma technicians spoke to Jade from Supersonic but up until today no changes.
BH
Braam H's update12 Aug 2022, 16:19
Reviewer Update
No the problem persist vuma technicians spoke to Jade from Supersonic but up until today no changes.