Vumatel Bad Service!!!

Greetings

My name is Mbali Keandile Zimu I made a payment on the 27th of April 2024 through Webafrica requesting for Vumatel wifi I've been following up since the month of April till date without any concrete feedback and no schedule installation from Vumatel. Webafrica has informed me that they are waiting on Vumatel to proceed in scheduling installation and making contact with me as they have updated the address on the system during the month of May 2024. Please can you let me know what is the hold up on your end because I've been following up but with no response from Vumatel side. I have different screenshots from Webafrica agents which have been shared with me showing me that they have changed the address and also them following up to the Vumatel planning team with countless emails this was shared via their WhatsApp platform. I've even emailed your complaints email address which I've received from the Webafrica agent yesterday but I have not received any response *** I've even went to the extend to make contact with Vumatel on the call center contact number *** but everytime when I'm holding my airtime gets finished because your agents also don't understand & don't know what the hold up is. Webafrica has also informed me this my line was supposed to have been line 2 when installation takes place but I'm still waiting it's been 1 month and starting another month now your services are very poor honestly speaking I'm not happy with your services as a customers.

Please see below my details in case you might need them for verification purposes.

Name & surname : Keandile Zimu Email address : *** Address : 2569 Phaphamani Crescent Street Doornkop

I look forward to hearing from you.