Vumatel bad service

I have signed up with vumatel on the 27th August 22.(first month cost R19. 00) On the 9th of September 22 I could not get connected. I had logged it on the mweb website and after a few days I had to call in to get someone to assist me. Had problem logged and was advised that a technician would come out. Nothing happened called again and again was just told someone will come out to fix the problem. And today I received a sms saying that the ticket has been closed and that a technician will only be able to come out next week Monday 10th and to put the cherry on top of it, I get a message that I need to pay R399 before my line can be reconnected. (I can't pay for something that I can't use people)