Vumatel Bad Service

I have never had such a bad service experience in my life. Vumatel failed to send technician to attend to a fault with my fibre unit. I went 4 days without internet connectivity which affected my work and my studies.

Firstly, I learned that they do not have a standard turn around time which is absolutely ridiculous for a technology service provider. How are customer expectations managed when a customer is totally at the mercy of the supplier and has no undertaking around service times.

Secondly, technicians showed up twice without making prior arrangements. As this was during working days, they should at very least arrange with customers before coming to attend to technical faults in a residential complex.

I made several phone calls, received undertakings on two occasions that a technician would be sent out after hours and no technicians arrived during the agreed times. I later learned that the call centre agents did not note the agreed times on their system. I sent several e-mails and only received a response on the third day, which was a pro-forma "we will look into the matter" type of message. I also used Twitter as a medium to complain but no joy ever came from that.

I received *********** and bad service at all levels of Vumatel.

When communities and residential estates/complexes make decisions about a provider of fibre infrastructure, my strong recommendation would be avoiding Vumatel at all costs.