VUMATEL BAD SERVICE

I utterly shocked and disgusted by lack of service from Vumatel. The debit order did not go through on the 1st as it always does. Subsequently I lost signal. i had to manually make payment on Sunday hoping i will be reconnected. Monday I chatted to Kwanele and I must I was left even more disgusted with the lack of knowledge as well as professionalism. He insisted that according to the system i placed a new order. The more I explained to him that I did not place a new order, the more he was adamant that I did.

I asked him how can place an order if I am a customer already? There was no winning with him, I then ended the chat and chatted to another person which I am always told that it will be reactivated with 48 hours. Until now I still no connections. I cant call the call centre because its non-existed and the Whatts app agents are not helping at all. Nobody can tell me why I was disconnected. This morning I chatted to ONKE WHICH NOW TELLS ME THAT IT WILL TAKE 3 - 5 WORKING DAYS FOR RECONNECTION.

To put the cherry on top, on Monday I received an email from Britelink MCT stating that they need to make an appointed to come and install fire at home. I told them I did not place an order, clearly Kwanele placed an order for me even though I told him that i did not place an order.

I just want to be told when will i get activation and why was I disconnected.

LACK OF SERVICE.