RB
Reuben B

1 reviews | Active since Apr 2023

24 Apr 2023, 22:04

Vumatel bad internet service

Changed from frogfoot vodacom to Vumtel Vodacom two weeks ago and since changing its been a nightmare. haven't had a full day's internet,when loadsheeding comes back on we cannot connect to the internet at all gives us a messaging saying connect without internet.

I have made plenty of calls regarding the issue tech came out made a calls checked out the line then 15min later came back on then when loadsheeding came back on lost all internet. I have never ever had a days issue with Frogfoot not a single day since I have been with them, but Vumatel and Vodacom is a disaster hells bells I'm fed up paying so much for a line yet to not have internet.

I hope this gets looked into and resolved asap as I'm at that stage of canceling my contract with Vumatel and supporting a different IPS.

0
Replies (4)
RB
Reuben B's update25 Apr 2023, 13:18
Reviewer Update
Thank you for the reply, Full address below:

22 lagoon view drive beacon bay
East London
Vumatel
Vumatel's reply27 Apr 2023, 12:00
Official
Good day Reuben 

We see the line went down again today. Was there a ticket logged with your ISP? 
RB
Reuben B's update27 Apr 2023, 14:10
Reviewer Update
Hi

It seems as if Vumatel always has issues with there line... I am fed up with Vumatel I have decided to cancel my contract and move back to Frogfoot must say they are 100times better than Vumatel.


RB
Reuben B's update10 May 2023, 08:12
Reviewer Update
Hi,

I canceled my line with you guys, went back to Frogfoot.

Service so much better.

Kind regards.