Vumatel bad customer service customer experience and customer satisfaction

bad customer service customer experience and customer satisfaction. our services has been deactivated on the 11/09/2024 and the subscription was paid on the 12/09/2024 but we still not connected. we have reached out to several agent but non of them are assisting. POP has been been provided and all information required was provided .we spoke to elizabeth and she refreshed a wrong account or profile which we were not querying about and after that she went awol. we have been disconnected from last month so we would like a refund seeing hat no one is willing to help .empty promises has been made and we are feed up of calling and doing follow ups .we want our money back