Vumatel bad customer service

Once again I have to write here because of Vumatels bad customer service. My ISP Intense Fibre escalated my query 3 days ago and no Technician has even contacted me or come to assist with the issue. I am livid as I cannot work, study at home for the last 3 days due to my Fibre bring down. Sign up with Vumatel at your own risk but do know that they do not assist with queries!!!!!