PV
Pieter V
1 reviews | Active since May 2023
06 Aug 2024, 12:15
Vumatel Back to otrocious service
Dear Vumatel's CEO - Niel Schoeman. I am reporting direct to you since contact number to head-office does not work, we wait from 2 hours to 4 hours online for somebody to answer whats app. Your online services has come full 360 to again absolutely atrocious service. I pay for 1GB line yet I am not even breaking 100K. That is daylight *******. This is disgusting and we your paying customers want to know how are you going to fix this problem. Right now I am giving your internet services a Minus -100.
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Replies (8)PV
Pieter V's updateReviewer Update
06 Aug 2024, 12:20Since Niel Schoeman is no longer in this position(I wonder why?), I am addressing this message to Dietlof Mare , the new CEO.
PV
Pieter V's update06 Aug 2024, 12:20
Reviewer Update
Since Niel Schoeman is no longer in this position(I wonder why?), I am addressing this message to Dietlof Mare , the new CEO.
PV
Pieter V's updateReviewer Update
06 Aug 2024, 16:25Currently busy with them online after waiting for 5 Hours since 11:48
PV
Pieter V's update06 Aug 2024, 16:25
Reviewer Update
Currently busy with them online after waiting for 5 Hours since 11:48
PV
Pieter V's updateReviewer Update
06 Aug 2024, 18:20Just got the reference number after 9 hours Fault # 237520. Had to work through 4 technicians to finally get one that did all the tests even-though all the wrong tests. Like last year, I expect it will take another 4- 6 weeks for them to solve this issue, even-thought it is exactly the same as last year.
PV
Pieter V's update06 Aug 2024, 18:20
Reviewer Update
Just got the reference number after 9 hours Fault # 237520. Had to work through 4 technicians to finally get one that did all the tests even-though all the wrong tests. Like last year, I expect it will take another 4- 6 weeks for them to solve this issue, even-thought it is exactly the same as last year.
PV
Pieter V's updateReviewer Update
07 Aug 2024, 08:30MR CEO, You are in Breach of Contract. My contract states "Uncapped" yet you throttle my line.
PV
Pieter V's update07 Aug 2024, 08:30
Reviewer Update
MR CEO, You are in Breach of Contract. My contract states "Uncapped" yet you throttle my line.
PV
Pieter V's updateReviewer Update
08 Aug 2024, 08:38It has been 36 Hours on this fault, and instead of fixing the problem, you are making it worse. This morning the test shows even worse that yesterday &$K Down and 76 UP. What a disgrace!!!!!
PV
Pieter V's update08 Aug 2024, 08:38
Reviewer Update
It has been 36 Hours on this fault, and instead of fixing the problem, you are making it worse. This morning the test shows even worse that yesterday &$K Down and 76 UP. What a disgrace!!!!!
PV
Pieter V's updateReviewer Update
08 Aug 2024, 11:43Yes just like your Service, total out of touch. ticket ***9
PV
Pieter V's update08 Aug 2024, 11:43
Reviewer Update
Yes just like your Service, total out of touch. ticket ***9
PV
Pieter V's updateReviewer Update
08 Aug 2024, 11:49BTW your email on Tuesday 08/06/24 "ticket ***9 from Webafrica , that was lodged with Vuma on 6/8/2024". We are heading into the 40th hour of your promised 48hr resolution and now results in sight.
Current speed up 138MB/s, down NOTE: 1.49 MB/s
Current speed up 138MB/s, down NOTE: 1.49 MB/s
PV
Pieter V's update08 Aug 2024, 11:49
Reviewer Update
BTW your email on Tuesday 08/06/24 "ticket ***9 from Webafrica , that was lodged with Vuma on 6/8/2024". We are heading into the 40th hour of your promised 48hr resolution and now results in sight.
Current speed up 138MB/s, down NOTE: 1.49 MB/s
Current speed up 138MB/s, down NOTE: 1.49 MB/s
PV
Pieter V's updateReviewer Update
12 Aug 2024, 08:40To the CEO of Vumatel - Dietlof Mare ,
You sir are a disgrace to your chosen field and business. I demand a refund as you are fully in-breach of contract. Your internet speed is so slow that you do not even offer that speed as an package.
We are going for 80hrs and still NO resolution in-site. Since you just do not care, you should be fired, because the coming class-action law suite is going to hit your investors really hard.
You sir are a disgrace to your chosen field and business. I demand a refund as you are fully in-breach of contract. Your internet speed is so slow that you do not even offer that speed as an package.
We are going for 80hrs and still NO resolution in-site. Since you just do not care, you should be fired, because the coming class-action law suite is going to hit your investors really hard.
PV
Pieter V's update12 Aug 2024, 08:40
Reviewer Update
To the CEO of Vumatel - Dietlof Mare ,
You sir are a disgrace to your chosen field and business. I demand a refund as you are fully in-breach of contract. Your internet speed is so slow that you do not even offer that speed as an package.
We are going for 80hrs and still NO resolution in-site. Since you just do not care, you should be fired, because the coming class-action law suite is going to hit your investors really hard.
You sir are a disgrace to your chosen field and business. I demand a refund as you are fully in-breach of contract. Your internet speed is so slow that you do not even offer that speed as an package.
We are going for 80hrs and still NO resolution in-site. Since you just do not care, you should be fired, because the coming class-action law suite is going to hit your investors really hard.