Vumatel

No connectivity. My wife is a Pathologist doctor and needs to be online 24/7 during the pandemic. We have had no connectivity for about a week now. Vumatel first contacted us after 3 days to say the problem wasn't with them, but with our service privider. Our service privider came to the house to assess the problem & insisted that the problem was with the fibre box. Despite this, Vumatel kept on insisting that there was nothing wrong with our connection. Their team finally arrived a week later to the house and said the problem is at their command centre. They have left after agreeing to sort it out instantly, needless to say 3 hours later no response or return. Guess patients may have to suffer the consequences due to their bad service.