KEZDB
Keagan Elmare Zelnick De Bruin
1 reviews | Active since Apr 2015
17 Apr 2023, 19:23
Vumatel
Am tired of having to always call for service it’s exhausting. My fiber been off since Friday am very annoyed am ****ed off I don’t like being inconvenienced. Previous time Friber was doen for 5 to 7 days not once have I asked for a rebate nor to Payless at this point i don’t know just have POS light flashing red Ref: Vodacom: SR**********68. We deal enough with loadshedding the little time we get to have lights I want to have the freedom to have access to the Net, Stream ect but I can. When ever this thing decides to work lights go off then boom welcome the red dot 🔴 I reset done all called the works but nothing. Literally am exhausted and dis interested for inconvenience I experience. Ref provided below . I just had Pass enough of this
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
18 Apr 2023, 09:09Good day
Kindly note that there is an outage in your area due to fibre break, repairs are still in progress. The Technical team has not provided us with the estimated time of restoration. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that there is an outage in your area due to fibre break, repairs are still in progress. The Technical team has not provided us with the estimated time of restoration. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply18 Apr 2023, 09:09
Official
Good day
Kindly note that there is an outage in your area due to fibre break, repairs are still in progress. The Technical team has not provided us with the estimated time of restoration. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that there is an outage in your area due to fibre break, repairs are still in progress. The Technical team has not provided us with the estimated time of restoration. We will revert once feedback is received.
Kind Regards
The Vuma Team
KEZDB
Keagan Elmare Zelnick De Bruin's updateReviewer Update
18 Apr 2023, 10:52Am tired for this out breaks how much longer must I wait till weekend again? 7days no wifi then this time who will give me rebate vuma or Vodacom because I will want it this time around. Outage I had since Friday, and no one has any feedback or ETA. It's like going to the Dr and he doesn't give u feedback on what's wrong with you am not happy with this answer at all.
KEZDB
Keagan Elmare Zelnick De Bruin's update18 Apr 2023, 10:52
Reviewer Update
Am tired for this out breaks how much longer must I wait till weekend again? 7days no wifi then this time who will give me rebate vuma or Vodacom because I will want it this time around. Outage I had since Friday, and no one has any feedback or ETA. It's like going to the Dr and he doesn't give u feedback on what's wrong with you am not happy with this answer at all.
Vumatel's replyOfficial
18 Apr 2023, 14:42Good day
We apologize for the inconvience thus far. We will revert as soon as the Technical team provides an update.
Kind Regards
The Vuma Team
We apologize for the inconvience thus far. We will revert as soon as the Technical team provides an update.
Kind Regards
The Vuma Team
Vumatel's reply18 Apr 2023, 14:42
Official
Good day
We apologize for the inconvience thus far. We will revert as soon as the Technical team provides an update.
Kind Regards
The Vuma Team
We apologize for the inconvience thus far. We will revert as soon as the Technical team provides an update.
Kind Regards
The Vuma Team
KEZDB
Keagan Elmare Zelnick De Bruin's updateReviewer Update
20 Apr 2023, 10:34so the technical department tells us nothing till this time? how do they know what's wrong? I paid today for full service! will I be paid back for being of since last Friday? previous time my Wi-Fi was off 2weeks straight and not once did I say I want a rebate this time I want it service is horrible and to make it worst I have to call contact center for follow up and feedback no one ever bother to call me.
KEZDB
Keagan Elmare Zelnick De Bruin's update20 Apr 2023, 10:34
Reviewer Update
so the technical department tells us nothing till this time? how do they know what's wrong? I paid today for full service! will I be paid back for being of since last Friday? previous time my Wi-Fi was off 2weeks straight and not once did I say I want a rebate this time I want it service is horrible and to make it worst I have to call contact center for follow up and feedback no one ever bother to call me.
Vumatel's replyOfficial
21 Apr 2023, 09:07Good day
Kindly contact your ISP for any assistance with the reimbur*****ts for your downtime and they assist.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with the reimbur*****ts for your downtime and they assist.
Kind Regards
The Vuma Team
Vumatel's reply21 Apr 2023, 09:07
Official
Good day
Kindly contact your ISP for any assistance with the reimbur*****ts for your downtime and they assist.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with the reimbur*****ts for your downtime and they assist.
Kind Regards
The Vuma Team
KEZDB
Keagan Elmare Zelnick De Bruin's updateReviewer Update
21 Apr 2023, 09:11ok. my wifi still off FYI.
KEZDB
Keagan Elmare Zelnick De Bruin's update21 Apr 2023, 09:11
Reviewer Update
ok. my wifi still off FYI.