Vumatel

I had placed an order for Wi-Fi to be installed at my home I think this was back and September if I'm not mistaken at the end of September I think so I placed an order and I had to pay an amount of 394 Rands for them to be able to come and install my order till this day I haven't received a refund my fiber order hasn't been installed but they still giving me the run around I've been trying to call them and they keep on telling me that it is going to be refunded even though at the first place I didn't even cancel my order they had canceled my order without my permission and without my knowledge because of an email that I have seen to them the reason why I actually sent the email was because after the payment they had told me that I'm supposed to contact my ISP for my ISP to be able to log a ticket for vumatel to come and install my fiber and then after that I was told that someone had Wi-Fi by my house and I had to contact vumatel for them to cancel that fiber or internet that was actually here so they gave me this while around until I actually logged that complaints for them to actually cancel my order and not notifying me or sending me an email that my order was canceled I then had to actually call to find out what's going on because I've placed in order have already made payments for my internet to be installed firstly I had to wait about 10 days and then after that on the 10th day they gave me around around again saying that they cannot install until this internet that they saw on their side was actually canceled I called again wasting my airtime because they're call center is not um for free so I had to buy airtime pay you I need to work because I were from home I need to now by airtime for data for all these days even though I've already made a payment of 394 Rands which made me so so so so so so so mad I'm buying the airtime every time I'm calling them or contacting them via WhatsApp they're not actually adhering to what I'm saying so now I've recently sent them an email and they said that it has been longed and I have to submit documents for them to be able to refund the money I am not happy with the services they have no customer service I feel I need a company compensation for all of the months I've been waiting for data to be installed I want my money back and I also wants compensation for the cause I've been making to them for the money that I've been spending for data even though I've already paid for data to be installed at my home I'm not happy when I tell how much do something about this I'm not happy at all