VUMATEL - AVOID LIKE THE PLAGUE

ABSOLUTELY TERRIBLE SERVICE RECIEVED FROM THIS DISGRACEFULL COMPANY THAT HAS THE AUDACITY TO CALL ITSELF A SERVICE PROVIDER. IF I KNEW HOW PATHETIC SERVICE I WAS GOING TO RECIEVE I WOULD GO CLOSE TO THEM WITH A 10 FOOT POLE. TAKES AGES TO MAKE AN APPOINTMENT FOR INSTALLATION FIRSTLY BUT OK LET ME LET THAT SLIDE. AFTER INSTALLATION ADVISED BY THE TECHNICIANS THAT THE MODERM NEEDS TO AUTOMATICALLY CONFIGURE THAT SHOULD BE BY THE END OF THE DAY (INSTALLATION WAS DONE 9AM) AT THE END OF THE DAY NO JOY SO I CALL THE CALL CENTRE AND AM ADVISED IT SOME TIMES CAN TAKE 24 HOURS. SO I BEING AN UNDERSTANDING PERSON SAY OK I WILL CHECK IN THE MORNING. IN THE MORNING STILL NO JOY SO I CALL THE CALL CENTER AND AM PROMISED BY THE CONSULTANT THAT AT 12 IT WILL BE FINE. AT 12 NO JOY ONCE AGAIN. NO SUPPRISE THERE. CALL THE CALL CENTER AGAIN AND AM TOLD THAT THE DEPARTMENT THAT WILL ACTIVATE THE MODERM DOES NOT WORK WEEKENDS. THEY DO NO HAVE ANYONE ON STANBY AND HAVE TO WAIT FOR MONDAY. ASK TO SPEAK TO A SUPPERVISOR AND AM TOLD SHE DOESNT KNOW WHERE THE SUPPERVISOR IS AND SHE DOESNT HAVE A MANAGER. I INSIST I WILL NOT DROP THE CALL TILL I SPEAK TO SOMEONE. SHE CALLS A SENIOR AGENT TO THE LINE WHO ADVISED ME IF IT DOESNT FINISH TODAY THEN MONDAY HE WILL SEND AN EMAIL TO GET IT MANUALLY DONE. PATHETIC SERVICE. OBVIOUSLY ONLY *****S WORK AT VUMATEL SO IF I WAS YOU GUYS PLEASE FIRE EVERYONE AND LOOK FOR NEW STAFF WHO ACTUALLY KNOW WHAT IS GOING ON. AND LOOK AT YOU COMPANY POLICIES AND MAKE SURE THAT THE DEPARTMENTS THAT NEED TO GET THINGS DONE IF NOT AVAILABLE ON WEEKENDS HAVE SOME TYPE OF STANBY SUPPORT. BUT TO BE HONEST I DONT EVEN EXPECT A RESPONSE TO THIS.