Vumatel Arrogance

So I have been waiting for months now for vumatel to install fibre in my home (Savannah Estates, Sonneveld Brakpan). Everytime I call Vumatel I get told that I need to talk to the service provider (Vodacom and before that Vox) , Everytime i call the service provider they tell me that they are waiting for you. I have been talking to a lot of people, some of whom work for Vumatel and they say that some people wait up to 7 months. surely this cannot be acceptable for the mere fact that I am unable to pull out your infrastructure and ask another provider to lay out their own infrastructure. This to me smacks of arrogance because you know that consumers don't really have a choice but to put up with this nonsense. If there was enough competition in the market none of this would be happening. At some point Telkom was this arrogant. Does the CEO even know about this? He obviously does, because it is his job to know. Wow Wow Wow.