Vumatel Arial - UNRELIABLE

I hate complaining but I feel writing a complaint on Hellopeter is the only way to have my voice heard. I have been using Vumatel Arial for over a year now, I must say the past few months have been terrible. There has been more outages it's not even funny. I work from home and I moved from LTE to Fibre for a reason, to have reliable internet, clearly that's not the case. I was told by the ISP that they have been getting multiple logs regarding outages lately in this area (Roodepoort, Florida, etc.) Surely if this keeps happening there must be something wrong, why isn't it being resolved, permanently. Every time there's an outage it takes up to 48 hours to resolve. It's like Vumatel doesn't care, as long as they get paid, they don't worry about providing fast reliable internet to their customers.