VUMATEL ARE *****S!!! CANNOT SPELL CUSTOMER SUPPORT

To anyone considering opening a fiber line account with Vumatel - DON'T! You've be warned! They are only interested in taking your money and giving excuses for their appalling service. I have a serious issue with Vumatel and their service (or rather lack thereof). Since load shedding last week Tuesday, our fiber line went down and never came back on, after disconnecting and reconnecting about a million times (something Vumatel employees seem to think will simply wave a magical wand on its own and fix all problems as it's all they ever suggest to us - do they think we're doff?) Since then, we have spent hours upon hours on the phone with so called Vumatel "Technicians", "Managers", Call Center Assistants etc etc, only to be told we must be patient and hang in there, that there are a queue of people ahead of us all dealing with the same issue and they don't even know how to fix the issue but are "working on it". We've even emailed the likes of the CEO without ANY response. They are ALL completely USELESS at getting their jobs done, it's completely horrifying. All the posts on their page speaks for themselves! We have been promised time and time again that our issue will be fixed by the end of the day, being promised someone will come out and meet us on site at our home to get the issue fixed, and then when they're supposed to arrive for the appointment made, they suddenly switch their phones off and nobody arrives, leaving us incredibly frustrated over and over again each and every single day, and they once again sit accountable for NOTHING, whilst we now sit almost 7 days later, STILL WITHOUT AN INTERNET CONNECTION!!!!!! I'm telling you now, if we do not receive the level of service we expect from Vumatel, for a service we've been paying a lot of money for over a year for, by having someone high enough, who actually cares about keeping their clients and knows SOMETHING about their job, to get in contact with us immediately and set up an appointment at our home today and get this issue sorted once and for all, we WILL be cancelling our account tonight and going with a company that actually knows how to spell customer support. And you will not just be losing one client, because we can promise you that we will make it our absolute mission for ANYONE we come in contact with, to spread the word of how disgusting the service from Vumatel is, and to stay clear of YOU!