CF
Charles F

1 reviews | Active since Jun 2018

30 Jan 2019, 00:06

Vumatel – Are Dropping my line speed from 100Mps to 20Mps and increasing the price

I received the following email from my internet service provider

--------------------------------------------------------- You originally signed up with us on a Fibrehoods Fibre line. What you may or may not know is that about two years ago Fibrehoods was bought by Vumatel.

Vumatel is now standardizing all Fibre lines’ prices to match its own. This means there will be an adjustment to the package you’re currently on, and your monthly fee, as of 1 March, 2019. We have tried our utmost to keep your new package as close as possible prioritised according to your existing price, speed and then data plan.

You can expect the following changes to your account as of 1 March, 2019: Line: You will move from a 100/10 Mbps line to a 20/2 Mbps line Data: You will move from 200GB capped to uncapped (no shaping, no FUP) Price : You will move from R779 to R859 Price Difference: You will pay R80 more per month

-------------

And this is why I canceled my Vumatel line.

0
Replies (1)
Vumatel
Vumatel's reply31 Jan 2019, 11:44
Official
Good day Charles
 
In acquiring Fibrehoods in 2016, Vumatel embarked on a  process to integrate and upgrade the acquired infrastructure and operations to meet the business’ and customers required service levels and standards. This included and necessitated an alignment of the legacy Fibrehoods pricing. 
To this effect, notification was sent on 1 August 2018 to all Service Providers that the effective date for the pricing alignment would be 1 March 2019. This alignment allows Vumatel to build a sustainable and scalable network and business that always delivers a high speed, world class fibre to the home offering.
 
Please contact your Internet Service Provider should you have any further questions. 

Kind regards
The Vuma team